Security & SLA Matrix

Security scope

CloudAlls maintains administrative, technical, and organizational safeguards proportionate to the service and risk. The exact controls, service boundary, regions, customer responsibilities, and evidence are defined in the applicable Security Schedule.

Reporting a vulnerability

Report suspected vulnerabilities through the approved security contact. Do not access, alter, or exfiltrate data; test only systems and methods authorized by the applicable disclosure policy.

Availability

Any uptime, support, recovery, or service credit commitment applies only when stated in a signed agreement. Public design targets are not contractual SLAs unless expressly incorporated.